If you are interested in a Voice over Internet Protocol (VoIP) phone system, there are features that you want to make sure that your business has access to. Unfortunately, not all VoIP service providers offer the same features, so it is essential to find a service provider that offers the features you need to take care of your business needs. These features include:
First, you are going to want to look for a VoIP provider that offers an automated attendant. This is a pretty standard feature across VoIP providers, although the exact way that it works can vary. Some providers will offer automated attendants that are simple voice recording, while others offer systems that have more advanced features. An automated attendant ensures that every phone call is answered and that every phone call is directed to the right person.
Second, you want to ensure that every phone call that comes your way is answered. With a call forwarding feature, you can forward your phone calls. For example, you can forward phone calls from a business number to a personal number. In addition, you can forward phone calls to a call answering service so that someone will answer the phone for you. This is a great way to ensure that someone always answers the phone.
Third, with a business phone service, you will want to be able to put calls on hold and transfer phone calls. That way, you can put a caller on hold, look up information, and get back to the call. You can also transfer calls to someone else to get the right person to answer the phone call.
Fourth, you can use call recording. Call recording is a VoIP feature that will allow you to record all of your phone calls. You can record all of the phone calls that come your way, or you can record some of the phone calls. You can use this to help train your employees. You can use this as a reference point to keep track of all business conversations.
Fifth, you can use call screening. Call screening goes beyond call forwarding. With call screening, you can have the caller go through a menu where they answer questions, which will provide you with additional information about the caller so that you can send them to the right person.
Sixth, with call flipping, you can transfer a call from one device to another device. That way, you can switch from a stationary device to a mobile device. This is a great feature if you have employees answer calls on the go.
When it comes to setting up a VoIP service, some features you should consider are an automated attendant, call forwarding, call transfers, call recording, calls screening, and call flipping.
For more information, contact a company that provides business telephone systems.